CYNERGY APPOINTMENT POLICIES

Your appointments are very important to us at Cynergy Hair Studio, so when we reserve the stylist’s time, it is customized to your specific needs. Out of respect for our stylists, our support staff and our very valued guests, we have put the following policies in place to ensure the best possible experience for everyone at Cynergy.

CANCELLATION POLICY

We require a 24 hour notice to cancel or reschedule any appointment. Cancelling or rescheduling an appointment less than 24 hours prior to the appointment start time will result in a $25 fee added on to your next service. Changes made to any appointments before the 24-hour time frame, will not be penalized. As a courtesy, we do send text/email reminders 48 hours prior to your scheduled service, but please understand that it is your responsibility to remember your schedule to avoid cancellation fees.

Habitual cancellations may require a non-refundable deposit (at the discretion of your stylist) to schedule an appointment.

NO-SHOW POLICY

Failure to show up for your appointment without contacting the salon is considered a “no-show”. No-shows will be charged 50% of the missed service to schedule a future appointment.

SERVICE GUARANTEE

We stand behind our work at Cynergy and want you to be 100% satisfied with your experience and the results of your services. If you are dissatisfied for any reason, please contact the salon within 7 days of your service to schedule a return visit. We would like the opportunity to make the corrections at no cost to you. You are welcome to return to your original stylist or have us recommend another professional.

APPOINTMENT DEPOSIT

Services that reserve a minimum of 90 minutes or more of the stylist’s time will be scheduled with a $100 deposit. The full deposit will go towards the total cost of your visit. If appointments that require a deposit are cancelled or rescheduled in less than 24 hours before the service time, the deposit is non-refundable.

PRODUCT REFUNDS

We will gladly refund or exchange any unused product within 14 days of purchase.